This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of our products ("Products") listed on our website (www.aliceintokyo.com). Please read these Terms and Conditions carefully before placing an order with us. You should understand that by ordering any of our Products, you agree to be bound to these Terms and Conditions. When placing an order, please click the tick box next to "I have read and accept CHRISANNE''s Terms and Conditions" if you accept these Terms and Conditions. Please understand that if you refuse to accept these Terms and Conditions, you will not be able to order any Products from our website. Alice in Tokyo is a trading name of Chrisanne Limited, a company registered in England and Wales under number 01979551 and whose registered office is at Chrisanne House, 14 Locks Lane, Mitcham, Surrey CR4 2JX ("Alice in Tokyo" / "our" / "we" / "us"). VAT number GB 407 8048 52.

1. How to order

Orders are accepted by post, telephone, facsimile, e-mail, via the ALICE IN TOKYO Website or by personal callers and are subject to these Terms and Conditions. Our showroom is open as set out below:
Monday to Friday 9am to 5pm (excluding UK bank holidays),
Tuesday 11am to 5pm due to sales training,
Saturday and Sunday: Closed.

2. Basis of Purchase

2.1 By placing an order through our website, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.

2.2 Once the Products are ordered, you will receive an acknowledgement of the order, which is subject to these Terms and Conditions to the exclusion of all other terms and conditions (including any terms or conditions which you purport to apply under any purchase order, confirmation of order, specification or other document). Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us will only be formed when we send you the Dispatch Confirmation. The contract will only relate to those Products whose dispatch we have confirmed in the Dispatch Confirmation and we shall not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

2.3 No terms or conditions endorsed upon, delivered with or contained in your purchase order, confirmation of order, specification or other document shall apply.

2.4 No variation to the order or these Terms and Conditions shall be binding unless agreed in writing and subject to clause 5.

3. Orders and Specifications

3.1 Orders are only deemed to be accepted by ALICE IN TOKYO when formal acceptance has been issued, such formal acceptance being either in the form of written order confirmation signed by a member of staff, the Dispatch Confirmation or in the form of Products despatched.

3.2 Any specifications supplied by you or any designs specifically produced by ALICE IN TOKYO in connection with the purchase of goods together with copyright, design right or any other intellectual property rights shall at all times vest in and remain the exclusive property of ALICE IN TOKYO.

3.3 ALICE IN TOKYO shall not be liable in respect of any alleged defect in the Products as a result of any specification made by you against the advice of ALICE IN TOKYO.

4. Prices & payment

4.1 The price of the Products will be as quoted on our website from time to time, except in cases of obvious error. The price shall be confirmed to you at the time we confirm your order and the contract between us comes into existence. ALICE IN TOKYO reserves the rights to make any changes to the prices as necessary without notice, however such changes will be made and notified to you prior to the contract between us coming into existence. In particular, ALICE IN TOKYO reserves the rights to charge the correct price for Products if an incorrect price has erroneously been published in any marketing material including printed material, electronic media, and all other forms of communication. All prices exclude VAT and despatch charges. VAT must be added to the total amount (including carriage) of your order. This does not apply if goods are to be sent to any country outside the EU. Despatch costs are dependent upon the size, weight and destination of the parcel as well as the speed of delivery required.

4.2 Payment to ALICE IN TOKYO is required in advance of delivery unless specific credit arrangements are agreed in writing, in which case ALICE IN TOKYO shall be entitled to invoice for the Products upon despatch or deemed delivery in accordance with Clause 6. Payment must be made within 30 days of that date. In the event that payment is not made on the due date ALICE IN TOKYO reserves the right to:

4.2.1 withhold delivery of any further Products;
4.2.2 require advanced payment on all Products; and
4.2.3 charge interest (both before and after judgement) on the amount unpaid at the rate of 3% above the base lending rate of the HSBC Bank PLC from time to time.

4.3 When you return any Products to us:

4.3.1 because you have cancelled a contract with us within the seven day cooling off period under Clause 5, we will process the refund due to you as soon as possible, and in any case within thirty (30) days of the day you have given notice of your cancellation. In this case we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
4.3.2 for any other reason (for example, a Product is defective), we will examine the returned Product and will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day we confirmed to you via email that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

5 Cancellation rights

5.1 If you are contracting as a consumer, you may cancel a contract with us at any time within seven (7) working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy. No refunds shall be made to a customer after the seven (7) working day period.

5.2 To cancel a contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

5.3 Details of this consumer statutory right to cancel in accordance with Clause 5.1. are included in our Dispatch Confirmation, together with an explanation of how to exercise it. This provision does not affect your statutory rights.

6 Delivery

6.1 Delivery of the Products shall be made by ALICE IN TOKYO posting the goods to you.

6.2 Any dates quoted for delivery of the Products are approximate only and ALICE IN TOKYO shall not be liable for any delay in delivery of the goods howsoever caused. Time for delivery shall not be of the essence unless previously agreed by ALICE IN TOKYO in writing.

6.3 Any charges relating to import tax, duty or Customs clearance of Products into a country designated by you shall be paid for and arranged by you. ALICE IN TOKYO reserves the right to not deliver Products to a specific country designated by you.

6.4 If delivery of an order is rejected by you for any reason whatsoever ALICE IN TOKYO reserves the right to charge you a restocking charge of 25% of the order value together with any other charges incurred for returning the Products.

6.5 ALICE IN TOKYO must be notified of any shipments which may have been tampered with or of any Products missing from deliveries within 48 hours of receipt of such deliveries. Until the matter is resolved you must keep all packaging and documentation relating to such shipments.

7 Risk and Property

7.1 The risk in respect of the Products sold will pass to you upon delivery. Carriers require that all claims be notified in writing within 7 days of receipt of Products and that non-delivery be notified within 14 days of the date of despatch, 21 days for overseas. Claims notified after this period will not be recognised.

7.2 Notwithstanding delivery and passing of risk in the Products or any other provision of these conditions the property and ownership in the Products shall not pass to you until ALICE IN TOKYO has received in cash or cleared funds payment in full of the price of the Products and all other products agreed to be sold by ALICE IN TOKYO to you for which payment is then due.

7.3 Until such time as the property in the Products passes to you (and provided the goods are still in existence and have not been resold) ALICE IN TOKYO shall be entitled at any time to require you to deliver up the Products to them and if you fail to do so forthwith to enter upon any premises of your or any third party where the goods are stored and repossess the Products.

8 Warranties and Liabilities

8.1 Subject to the terms and conditions set out below, ALICE IN TOKYO warrants that the Products will correspond with their description in the ALICE IN TOKYO current catalogue and/or on our website.

8.2 The warranty at Clause 8.1 above is given by ALICE IN TOKYO subject to the following conditions:

8.2.1 ALICE IN TOKYO shall be under no liability in respect of any defect arising from fair wear and tear, your wilful damage, your negligence, abnormal working conditions, failure to follow ALICE IN TOKYO instructions (whether oral or in writing) misuse or alteration or repair of the Products without ALICE IN TOKYO prior written approval.

8.2.2 ALICE IN TOKYO shall be under no liability as to the quality of the Products beyond the occasion of their first use.
8.2.3 ALICE IN TOKYO''s warranty is limited in respect of slight variation in colour, this is due to variation between replication of the beads and decorative products during the manufacturing process. ALICE IN TOKYO does not guarantee colour to be identical to that appearing in the current catalogue or on the website.
8.2.4 No warranty is given by ALICE IN TOKYO in respect of fitness for the purpose intended by you. It is your responsibility to ensure that Products are suitable for your own purpose.
8.2.5 Any claim by you which is based on a defect in quality or condition of the Products or their failure to correspond with specification or description shall be notified to ALICE IN TOKYO within 21 days of the purchase or posting whichever is the later. In the event that a fault is accepted by ALICE IN TOKYO the Products will be replaced free of charge by return post subject to availability provided the Products have been returned reasonably packed to us within 21 days of the purchase or posting of the Products, whichever is the later.
8.2.6 Where the Products are sold to a consumer, your statutory rights are not affected by these Terms and Conditions.

8.3 Our liability to you for losses, liabilities, claims, cost, damages and expenses that you suffer as a result of us breaking our contract with you is strictly limited to the purchase price of the Product(s) you purchased.

8.4 Nothing in these Terms and Conditions excludes or limits our liability for:

8.4.1 death or personal injury caused by our negligence;
8.4.2 under section 2(3) of the Consumer Protection Act 1967;
8.4.3 for fraud or fraudulent misrepresentation; or
8.4.4 for any matter for which is would be illegal for us to exclude, or attempt to exclude, our liability.

8.5 The Products are not toys and are not suitable to be used for playing with by children. The Products should be kept away from children to avoid any misuse.

8.6 We are not responsible for indirect or consequential losses, liabilities, claims, cost, damages and expenses which happen in connection with a breach by us, or for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract of otherwise, even if foreseeable.

8.7 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside of our reasonable control ("Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes, but is not limited to, strikes, lock-outs, riots, civil commotion, acts of terrorism, war, fire, explosions, storms, floods, earthquakes, impossibility of the use of railways, shipping, aircraft, motor transports or other means of public or private transport, or acts of God. Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

9. General

9.1 Any notice required by either party to the other under these Terms and Conditions shall be in writing addressed to the other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to the provisions for the party giving the notice.

9.2 The contract between us and you is personal between you and us. You may not transfer, assign, charge or otherwise dispose of this contract or any of your rights or obligations under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any or our rights or obligations arising under it, at any time during the term of the contract.

9.3 No waiver by ALICE IN TOKYO of any breach of the contract by you shall be considered as a waiver of any subsequent breach of the same or any other provision.

9.4 If any of these Terms and Conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions and will continue to be valid to the fullest extent permitted by law.

9.5 The parties do not intend that any of these terms and conditions shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

9.6 In these terms and conditions references to any statute or statutory provision shall, unless the context otherwise requires, be construed as a reference to that statute or statutory provision as from time to time amended, consolidated, modified, extended, re-enacted or replaced.

9.7 These Terms and Conditions and any document referred to in them represent the entire agreement between us and in relation to the subject matter of any contact between us for the sale of Products and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. We both acknowledge that neither of us has relied on, and shall not be liable in respect of, any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in the Terms and Conditions (except in the case of any fraudulent misrepresentation).

9.8 We have the right to revise and amend these Terms and Conditions from time to time. You will be subject to the Terms and Conditions in force at the time that you order the Products from us, unless any change to our policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously place by you), or if we notify you of the change to our policies or these Terms and Conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven (7) working days of receipt by you of the Products).

9.9 The formation, existence, construction, performance, validity and all aspects of these terms and conditions shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.